The aims of the surveys are to:
The links below show the results of our service reviews along with the actions we will take to meet your needs in the future
Customer Satsifaction Survey 2011
Veolia Environmental Services recognises the need for excellent customer service. The results of the Customer Satisfaction Survey, which takes place every two years, highlights the importance of customer service by Sheffield residents.
Mystery Shopping Call Centre 2012
From the middle of August until the end of October 2012, we carried out a 'mystery shopper' exercise on our Call Centre. This took place at the same time as the alternate week bin collection service was introduced, meaning that the survey was carried out at a challenging time.
The 'shoppers' rang the Call Centre posing as genuine customers, testing everyday scenarios, which enabled us to measure performance against pre-determined quality standards.
Household Waste Recycling Centre Survey 2008
We carried out customer surveys at all five Household Waste Recycling Centres (HWRCs) over a six week period between August and October 2008 to determine customer opinions about their local site. We surveyed 500 customers (100 at each site) on weekdays and at weekends.
The 2013 survey is due to take place later this year.