Veolia Environmental Services is working in partnership with West Berkshire Council to create a better environment for residents in the district. It is very important for us to know that we are providing a good service to you and to ensure that we monitor our operations carefully. We work to high service standards and we have to meet strict environmental guidelines.
In order to monitor our standards we measure how we have performed in key service areas.
We monitor:
- how much waste we have collected
- how well we have collected it e.g. how many collections have we missed
- what happens to your waste
Veolia Environmental Services Key Performance Indicators
| Results for: August 2011 |
|
Cumulative from
April 2011 to August 2011 |
| Number of scheduled collections this month |
570,504 |
|
2,800,656 |
| Total number of collections completed on scheduled day |
~100% (570,498) |
|
99.999% (2,800,635) |
| Missed collections for refuse |
0.006% (32) |
|
0.007% (196) |
| Missed collections for recycling |
0.009% (50) |
|
0.005% (153) |
| Missed collections for garden waste |
0.002% (13) |
|
0.004% (102) |
| Number of abandoned vehicles removed |
0 |
|
0 |
| Number of vehicles voluntarily removed |
1 |
|
4 |
| Number of fly-tips removed |
33 |
|
245 |
| Collection performance* |
99.42% |
|
99.52% |
| Street cleansing performance* |
100% |
|
99.53% |
| Overall contract performance* |
99.44% |
|
99.49% |
| |
| Total sent for reuse, recycling and composting from Newtown Road Household Waste Recycling Centre: 658 tonnes |
63% |
|
63%
(3,101 tonnes) |
| Total sent for reuse, recycling and composting: 2,677 tonnes |
43% |
|
45%
(14,800 tonnes) |
| Total sent for recovery: 2,770 tonnes |
44% |
|
34%
(11,341 tonnes) |
| Total sent to landfill: 848 tonnes |
14% |
|
21%
(6,991 tonnes) |
Non-recyclable waste per household this month: (64,830 households)
Average non-recyclable waste per household per month in South East region of the UK (2006-07) was 35.0kg |
55.83 kg |
|
108 kg |
If you are unsure of your collection day, visit www.westberks.gov.uk and enter your postcode in the search box at the top right of the page. We have been building a new waste management facility for our district, which will help to recycle more of our waste. Find out more here.
*What do we mean by ‘Performance’?
We are measured by West Berkshire Council on how well we operate your waste services, compared to the commitment we made in our service promise to the Council and residents of West Berkshire. This is represented as a percentage.